Getting your riders in

Two separate things have to happen before a rider can use Nose. They have to sign in — prove who they are, with their email and no password. And they have to be a member of your stable — so they can see your schedule, their passes, and their balance.

Signing in never adds anyone to a stable. That part is always in your hands, and it's the step most stables miss. This page lists the four routes in, what you do, and what your rider sees.

Which route should I use?

• Getting one rider into the app, reliably → add them with their email. Works whatever their situation, and doesn't need a public schedule.
• Keeping a record for someone who doesn't need the app → add them without app access. You can give them access later.
• Letting new riders bring themselves in → turn on self sign-up on your public schedule.
• A stranger wants a place in a lesson → let them ask to join a ride; approving it creates their account.

You can use all four at once. Nose matches people by email address wherever it can, so a rider you added and who later signs up themselves usually lands in the same record — but only if both used the same email. If two records appear for one person, merge them from Customers.

Route 1 — Add them with their email

The dependable route. It works whether or not the rider already has a Nose account, and whether or not your schedule is public.

What you do:

1. Open People from the menu.
2. Select Add person, top-right.
3. Type their full name, tick the role customer, and enter their email.
4. Leave Give app access ticked. Optionally add their phone.
5. Select Add person.

What your rider does: they get an email with a one-click link. They open it, press Accept invitation, and they're in — signed in and a member of your stable in the same click. No password, no sign-up form.

If the email belongs to someone who already uses Nose at another stable, the invitation waits under Pending invitations above the list until they accept; you can resend or cancel it there. Invitation links expire and work only once; if one goes stale, send a fresh one.

Instructors can add clients, horse owners, and helpers. Only admins can invite instructors and other admins. Ticking a staff role always sends an invitation, and the email is then required.

Route 2 — Add them without app access

Best for regulars you book and bill but who don't need the app — or haven't asked for it yet — and for horse owners you just need on file.

What you do:

1. Open People and select Add person.
2. Type their full name and tick customer, horse owner, or both.
3. Either leave the email blank, or type it and untick Give app access.
4. Select Add person.

What your rider gets: nothing — Nose sends no email. The record works for bookings, passes, and money, but the person can't sign in. An email you typed is kept on file for your team only, and Nose never writes to it.

When they want the app later: open their panel, go to Contact, and select Give app access. Nose sends a sign-in link to the email on file. Typing an email into their Contact tab on its own doesn't let them sign in. See People and roles.

Route 3 — Let riders join themselves

This turns your public schedule into a front door. It needs two switches, and it's the one stables most often leave half-on — the second switch does nothing without the first.

What you do, in Settings → Booking & cancellation:

1. Turn on Show public schedule.
2. Now turn on Let visitors sign in or join. (It stays disabled until the public schedule is on — the button it adds has nowhere to live otherwise.)
3. Share your link — `nose.horse/visit/your-stable` — or print the QR poster from the bottom of the same settings page and hang it in the yard.

What your rider does: they open your link while signed out and select Sign in / Join in the top corner. They sign in with their email, and they're a rider at your stable on the spot.

Two things to expect:

• A visitor who is already signed in doesn't see Sign in / Join — they see a way into their dashboard instead. If they need to join a new stable this way, they have to sign out first and reopen the link.
• Turning Show public schedule back off hides the join button too, even though Let visitors sign in or join stays remembered.

Route 4 — Let them ask to join a ride

For someone who found you, wants a specific lesson, and doesn't have an account yet.

What you do: turn on Show public schedule in Settings → Booking & cancellation. That's all this route needs.

What your rider does: they open your public schedule, tap an upcoming ride, leave their name, email, and an optional message, and send the request. No account, no sign-in.

Then it's back to you: the request lands in your Requests inbox. Open it and confirm or decline. Confirming creates or claims their account — after that they sign in normally with the same email.

Requests sent from the public schedule arrive even when Allow customers to request rides is off. That switch governs requests made by customers already inside the app, not visitors on your public page.

What your rider does, step by step

This is the whole rider side, whichever route brought them in. It's short enough to paste into a message:

1. Open the invitation link the stable sent you — or go to nose.horse and select Sign in.
2. Type the email address your stable has for you. Use the same one every time; that's what identifies you.
3. Choose a sign-in link or a one-time code. Nose emails it to you.
4. Open the email, and either click the link or type the code back into Nose.
5. You land in your stable. There is no password to create, and nothing to reset.

When a rider says they can't get in

• "It signed me in, but there's no stable." Signing in worked; they just aren't a member of anything yet. Add them with their email (Route 1) — there's no way for a rider to search for a stable and join it.
• No email arrived. Check their spam folder, and check the address you typed. Resend from the Pending invitations section on the People page.
• They see "Self-serve sign-up is currently disabled." Both switches in Route 3 need to be on. Or just invite them.
• The link says the invitation is used or expired. Invitations are single-use. Send a new one.
• The link opens the wrong account. They're signed in under a different email. They sign out, then open the link again.
• They appear twice. They signed up under a different email than the one you added. Merge the two records from Customers.

Good to know

• Staff never self-sign-up. Instructors, helpers, and admins join by invitation only, no matter how your public schedule is configured.
• One account, many stables. A rider who already rides elsewhere on Nose keeps the same login and profile; your stable is added alongside.
• Children don't need their own email. A parent can add them under their own account — see Family accounts.
• Removing access is separate from deleting. Deactivating a member keeps their history and just takes away their way in.

Related

• People and roles — where you add riders, send invitations, manage roles, and merge duplicates.
• Booking & cancellation — the two self-sign-up switches and the QR poster.
• Ride requests — the inbox where you confirm someone onto a ride.
• Signing in & joining a stable — the same story told to your rider.
• Accepting an invitation — what the person you invite sees.