Someone turns up without a booking

Someone turns up without a booking and wants to ride. Add them to a ride that has room, put them on a horse, and take payment: cash or card for this one ride, or a pass if they want to keep coming.

Steps

1. In the Schedule, open the ride they'll join and go to the Allocate & Settle tab.
2. Tap + Add rider and start typing their name, email or phone. If they've ridden with you before, pick them from the list.
3. If they're new, keep their full name in the box, tap Add new client, then Create. They're on the ride and in your People list straight away.
4. Put them on a horse: tap their name, then a free horse under Horses.
5. Paying for just this ride? Tap the wallet button next to their name, choose Cash or Card, check the amount (it's filled in with what's due) and tap Confirm payment.
6. Buying a pass instead? Go to Passes and tap Issue pass. Pick them under Recipient, choose the pass under Pick a pass type, set the Payment method to how they paid, and tap Issue pass.
7. Back on the ride, tap their wallet button, choose Pass/voucher and pick the new pass.

When the rail shows Settled and their button turns green (it now shows how they paid), you're done.

If something's off

• "This ride is full." There's no spare place on that ride. Add them to another ride with room, or start one for them with Add ride.
• You added them as Anonymous. An Anonymous seat is fine for a one-off ride paid in cash or by card, but it can't use a pass or balance. To put a name on it, tap the seat, then the pen on its avatar, and pick the person or add them as a new client.
• The new pass isn't offered at check-out. Use the search box in the Pass/voucher list to find it by code or name. If the pass was issued to someone else (a parent, say) or for a different ride type, Nose asks you to confirm before it's used for this ride.
• They were already on your list. If you've ended up with two records for the same person, open People, find the extra one and choose Merge duplicate… from its menu, so their rides and passes sit in one place.

What you'll notice

• A walk-in added without an email gets no emails or reminders from Nose, and the ride shows that next to their name. If they'll be back, add their email and give them app access from People and roles.
• Using the pass takes one ride off it; the rest is there for their next visit.
• If the ride has already started, you may come back to find their button already green: Nose used the new pass for this ride by itself. Nothing more to do.

Related

• Take payment at the ride
• Sell and honour a pass
• Settling a ride
• People and roles