Book and pay for your children's rides

Your children don't need their own email or login. You book their rides, check their passes and pay for them from your own account, switching to each child when you need to act for them.

Steps

1. Ask the stable to link your child to your account. Once they have, Family appears in your menu. To add a brother or sister later, open Family, tap Add child, type their Full name and tap Add.
2. Open Family for the whole picture: a card for each child with their upcoming rides, active passes and balance. See opens that child's own dashboard.
3. To book a ride, open Schedule and pick your child's name in the switcher at the top. It starts on You (own account).
4. Tap a ride that shows Open seats, then Request a seat. The stable confirms or declines it.
5. To cancel a child's ride, tap the ride on their Family card, then Cancel participation. Free cancellation closes at a time your stable sets; after that, contact the stable.
6. To check passes, open Passes. Your children's passes are listed below yours, under Your children's passes & vouchers. Tap one to see its Used rides.
7. To pay, open Wallet and pick your child in the switcher. If your stable takes payments online, tap the button by the balance: it reads Pay what I owe when your child owes money, Top up otherwise. If not, pay at the stable or by bank transfer. No Wallet in your menu? Your stable takes payment another way, so pay at the stable.
8. The switcher only holds on the page you're on. On another page, pick your child again. To act for yourself on the same page, tap Back to my account.

For the details on each screen, see Family accounts.

If something's off

• No Family in your menu. No child is linked to you yet. Ask the stable to link them, and give them the email you sign in with.
• Your child already has their own login. Don't add them again with Add child: that creates a second, separate rider. Ask the stable to link your account to the one they already have.
• You booked yourself instead of your child. The switcher was still on You (own account). Cancel the request under Requests with Cancel request (or, if it's already confirmed, open the ride and tap Cancel participation), then switch to your child and request again.
• No Request a seat button. Your stable doesn't take requests online. Message or call the stable to book.

What you'll notice

• Emails about your child's rides, such as a new booking, a change or a reminder, come to you, with your child's name in them.
• A child you added yourself shows as Managed account (no login). That's expected: you act for them.
• When your child rides on a pass, the ride comes off their pass by itself and shows under Used rides.
• Anything you pay while your child is selected goes to their balance, not yours.

Related

• Riding at a Nose stable
• Family accounts
• Book, move or cancel a ride
• Check your rides and what you owe