Help center
Guides to every screen and feature in Nose — for barn owners, instructors, and riders.
Start here
- Your first weekFrom an empty account to a working barn: set up, put your week on the schedule, bring your riders in and take payment for your first ride.Admins
- Your first day teachingAccept the invitation, find today's rides, put riders on horses, take payment and see what you've earned.Instructors
- Riding at a Nose barnSign in without a password, find your next ride, ask for a place, and see your pass and what you owe — for yourself or your child.Riders
- Your horse at a Nose barnFor horse owners: get into your horse's page, follow its care and health, ask the barn for a service, and pay your boarding bill.Horse owners
- Your first shiftFor barn staff: sign in on your phone or the barn tablet, clock in and out, check off the care round and leave a note.HelpersInstructors
Guides
- Run your riding dayThe morning look, the horses, putting riders on horses, settling each rider and closing the day.AdminsInstructors
- Take payment at the rideRecord how each rider paid — cash, card, transfer, pass, voucher or balance — and which one to pick when.AdminsInstructors
- Someone turns up without a bookingAdd a walk-in to a ride, put them on a horse, and take payment, or sell them a pass on the spot.AdminsInstructors
- A rider cancels or doesn't show upA rider cancels or doesn't turn up: take them off the ride or mark them absent, and what that does to their pass, their money and the instructor's pay.AdminsInstructors
- Answer a ride requestConfirm a rider onto the ride they asked for, slot them into another ride, or decline with a short note.AdminsInstructors
- When a horse can't workA horse is lame, away or has worked enough today: mark it and swap it on today's rides.AdminsInstructors
- Keep the barn coveredCheck that every morning, midday and evening shift has someone on it, see who is in, and find cover when someone can't come.Admins
- Run today's care roundWhat each horse needs today, checking it off as it's done, and keeping the board right when the plan changes.AdminsInstructorsHelpers
- Fill next week's scheduleMake your weekly rides repeat, set the riders who come every week, and handle one-off changes without touching the rest.AdminsInstructors
- Run a regular groupSet up a weekly lesson, a club or a camp once with its riders and horses, then take payment from each rider, usually with a pass.AdminsInstructors
- Get paid what you're owedSee who owes you what, record the payment, and let riders pay online.Admins
- Keep farrier, vaccinations and deworming on trackSet how often each comes round, check off a whole round in one go, and see which horses are due next.AdminsInstructors
- Close your monthSettle up with your instructors, check the month's result and export the numbers for your accountant.Admins
- Pay your barn staff for the monthCheck the hours your barn staff recorded on the Roster, then pay their days in Earnings.Admins
- Bill your boardersMonthly board, extra services, holds while a horse is away, and recording what owners pay.Admins
- Renew or extend a pass that's running outSee whose passes are nearly used up or about to expire, then renew, extend or let them run out.AdminsInstructors
- Sell and honor a passSet up the passes you sell, sell one to a rider, and use it at check-out until the last ride or its expiry date.Admins
- Sell gift vouchersIssue a gift voucher, hand over a printable card, and redeem it when the recipient comes to ride.Admins
- Take bookings onlineOpen your schedule to the public, let riders ask for rides, and let them pay ahead by card or Apple Pay (BLIK in Poland).Admins
- Take on an instructor or barn staffInvite a new instructor or barn worker with the right role, then set how they're paid.Admins
- Take on a boarderRegister the contract for a new boarding horse, attach its monthly extras and let the owner into the app.Admins
- Book, move or cancel a rideAsk for a seat on a ride, change to another time, or cancel while it's still free.Riders
- Check your rides and what you oweSee how many rides are left on your pass, whether you owe the barn anything, and pay it.Riders
- Book and pay for your children's ridesManage your children's riding from your own account: book them onto rides, check their passes and pay what they owe.Riders
- Follow your horse's careSee what the barn did for your horse today, what's planned, and which health dates and documents are coming up.Horse owners
- Ask for a service and pay your boarding billFor horse owners: order extra work for your horse, follow your request, and see and pay what you owe for boarding.Horse owners
- Teach or ride at more than one barnOne account for every barn you belong to: add a second barn, switch between them, and see what's shared and what isn't.InstructorsRiders
How it works
- How money movesFrom a ride's price to the instructor's pay: how the rider paid, when it counts in your figures, and why a pass ride brings in no new money.AdminsInstructors
- Passes, vouchers and balanceThree things that can all pay for a ride and often get mixed up: what each one is, and when each is used.AdminsInstructorsRiders
- Signing in vs belonging to a barnYour account is you, the same everywhere; a membership is your place in one barn. Signing in on its own never adds you to a barn.
- Who can see and do whatThe five roles (admin, instructor, helper, customer, horse owner) in one picture, and the differences people mix up.
- What settling meansSettling up with an instructor freezes their pay for the rides and sales you settle — what that locks, and what you can still change.AdminsInstructors
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Getting started
- Welcome to NoseWhat Nose is, who it's for, and how these docs are organized.AdminsInstructorsHelpersRidersHorse owners
- Your first setupThe guided trail you meet the first time you sign in — pick your road, then set your barn up in about eight minutes.Admins
- Create a barnSet up your own barn in a few minutes — the barns picker, the short guided setup that creates it, and where the first-run onboarding fits in.Admins
- Accepting an invitationYou were invited to a barn — how to accept in one click, and what to ask for if you weren't.AdminsInstructorsHelpersRidersHorse owners
- The dashboardThe admin's one-page view of the barn: how today is going, what needs you and whether the barn is making money. Yours to rearrange.AdminsInstructors
- Getting your riders inThe four ways a rider joins your barn — what you do on your end, and what they see on theirs.AdminsInstructorsRiders
Schedule & rides
- Week and day viewsThe staff schedule — the week grid and the day matrix, how to move between them, filter, zoom, and reveal canceled rides.AdminsInstructorsHelpers
- Creating and editing ridesOpen the ride panel to add a ride, set its type, time, instructor, and horses, add riders, make it repeat with its regulars, and edit, cancel, or delete it later.AdminsInstructors
- Settling a rideMark who showed up and take payment — cash, card, BLIK/transfer, pass, voucher, or balance — right from the ride.AdminsInstructors
Horses
People
- People and rolesEveryone at your barn — riders, staff, and helpers — with activity, passes, balance, and family, plus roles, status, and invitations.AdminsInstructors
- Customer groupsSort your riders into groups — beginners, advanced, kids, the competition team — filter People by them, and see them under each rider's name wherever you pair riders with horses. Staff only; customers never see them.AdminsInstructorsHelpers
- Family accountsLink a parent to a child rider so they can see and manage rides, passes, and balances on the child's behalf.AdminsInstructorsRiders
- Ride requestsThe inbox for riders asking to join or book a ride — confirm them onto a ride, or decline with a note.AdminsInstructors
Passes & vouchers
Money
- EarningsWhat each instructor is owed, what's already settled, and how to close out a period.AdminsInstructors
- Balance and online payments (Stripe)Let customers add funds to their balance by card or mobile wallet — set up your Stripe account, understand the fees, and manage your money.Admins
- FinancesWhat the barn spends on, why a result can be withheld until it's trustworthy, and what a cost billed to a horse's owner means.Admins
Boarding
- Plans, contracts & chargesTurn on the boarding module, set your billing rules, run contracts, and record payments.AdminsInstructors
- Your horse's board (owner portal)See your boarding contract, what's due, your credit, and the full charge history — for free.Horse ownersRiders
- Health reminders — deworming, vaccinations & farrierSet a routine once and Nose reminds the right people before it's due — and follows up if it slips.AdminsInstructorsHelpersRidersHorse owners
Roster
- Set up the rosterTurn on the Roster, choose who's on the team, set each person's pay and the usual week.Admins
- Run the rosterThe week at a glance, one-day changes, day-off requests, checking time, and paying the days in Earnings.Admins
- Clock, corrections and days offFor barn staff: start and stop the clock, fix a time, see your roster and ask for a day off.HelpersInstructors
Settings
- GeneralYour barn's name, web address, currency and language.Admins
- LocationsWhere rides happen, including optional color tags.Admins
- Ride typesDefaults for duration, pricing and calendar colors.Admins
- Hours & calendarOpening hours, rides outside them, and the calendar grid step.Admins
- Booking & cancellationRide requests, the self-cancel cutoff, absences, the public schedule and group rides.Admins
- HorsesWork limits: how much a horse may work, and whether going over asks first.Admins
- Services & price listFarrier, vet, blanketing and other extras you charge for, with their prices.Admins
- PricingOne live sheet: what customers pay per ride type, pass pricing, and instructor compensation — plus the history of every price and rate change, including scheduled rate changes.Admins
- CompensationThe compensation model and rate for each instructor — per ride, per month, or both.Admins
- Pass & voucher setupDefine the pass bundles you sell, decide whether passes can be shared, and set your voucher rules.Admins
- SubscriptionYour subscription, plan, invoices, and payment method — managed from a browser.Admins
For riders
- Signing in & joining a barnGet into Nose without a password — and the ways you become a member of a barn.Riders
- Your dashboardWhat you see when you open your barn — your next ride, your passes and balance, and what's coming up.Riders
- Booking ridesAsk for a seat on a scheduled ride, then track whether the barn accepted it.Riders
- Your wallet and passesCheck what you owe or have in credit, and see the rides left on each of your passes and vouchers.Riders
- Visiting a barnBrowse a barn's public schedule and ask to join a ride — no account needed.Riders
Account & data
- Your accountYour name and contact details, language, appearance, and notifications — the settings that follow you across every barn.
- The notification centerThe bell keeps a record of everything Nose told you in this barn — including the messages you never received, because it is not a channel.
- Export my dataRequest a copy of everything Nose holds about you as a downloadable file.
- Delete my accountClose your account for good — what happens, the 30-day grace period, and how to change your mind.