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Get paid what you're owed

See who owes you what, record the payment, and let riders pay online.

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Not everyone pays on the spot: a rider leaves a ride unpaid, an owner settles boarding at the end of the month. You need one list of who still owes you, and a quick way to mark each debt paid. In Nose that list is the Clients tab in Earnings.

Collect what you're owed

  1. Go to Earnings and switch to the Clients tab. Each row is one client. The total to collect is on the right, and next to it is how many days the oldest unpaid item has been waiting. That count turns amber after a week.
  2. Tap a client to see what makes up their total: unpaid rides, boarding charges and a negative balance.
  3. For an unpaid ride, tap the ride. It opens on the schedule with that rider selected, and you record the payment as usual (see Take payment at the ride).
  4. For a boarding charge, tap Settle boarding. Type the Amount received, pick how they paid, and confirm. One payment can cover several charges.
  5. For a negative balance, tap Settle balance, pick how they paid, and confirm. Whichever you're settling, if they paid by bank transfer, choose Transfer as the method.
  6. Once everything is paid, the client drops off the list. When nobody owes you anything, the tab reads Everyone settled.

You don't have to open Earnings to spot a debt. In People, a client who owes has a small marker beside their name, and tapping it shows the amount. To see one person's payments and charges over time, open them in People and go to the Balance tab.

Let riders pay online

Once you've set up online payments and switched on Enable customer wallet (adding funds) and Accept customer payments (both in Settings → Balance and online payments), a rider who owes you sees Pay what I owe in their Wallet. They can pay by card or a mobile wallet such as Apple Pay (and BLIK in Poland). The money goes straight to your own Stripe account and pays off what they owe, so they drop off the Clients tab without you recording anything.

If something's off

  • A rider paid online but still shows as owing. When you open their row, it shows Unapplied credit. Tap Apply. This usually happens when Apply wallet credit to lessons automatically is switched off in Settings → Balance and online payments.
  • A rider can't find Pay what I owe. Either online payments aren't fully set up, or Enable customer wallet (adding funds) or Accept customer payments is off. Check Settings → Balance and online payments.

What happens by itself

  • When a boarding charge is raised, the horse owner gets an email. Shortly before the charge is due, if it's still unpaid, they get one reminder.
  • Nose doesn't send reminders for unpaid rides. The rider can see what they owe in their Wallet. To nudge them, use the phone number or email on their Contact tab.

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