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Vouchers

Gift cards, ride bundles, or a voucher redeemable for a pass — issue one, download a printable card, and track it to redemption.

ForAdminsInstructors

On this page

A voucher is something you sell now and someone redeems later — a gift card, a bundle of rides, or a voucher that turns into a full pass. Admins and instructors can issue and manage vouchers; it stays hidden from riders, who see their own vouchers in their wallet.

Vouchers don't have their own list page — they live together with passes in one merged list. Open Passes, then switch to the Vouchers tab (or All to see both).

Reading a voucher row

Each voucher row shows:

  • Customer — the recipient's name, or the voucher's display name if it hasn't been claimed by an account yet.
  • Code — the voucher's short reference code.
  • Type: Voucher — always shown as Voucher, next to a Kind chip:
    • Amount — a money value that can be spent partially.
    • Rides — a fixed number of rides of one ride type.
    • Pass — converts into a full pass on redemption.
  • A bar showing how much has been used — money spent for an Amount voucher, rides used for a Rides voucher.
  • Expires and Issued by, same as a pass row.

Selling a voucher

  1. From the Passes page, click Issue pass, then choose Voucher — or go straight to the voucher issue form.
  2. Pick the voucher kind: Amount voucher (a gift card with a face value), Rides voucher (N rides of one ride type), or Pass voucher (tied to a pass type; becomes a pass on redemption).
  3. Give it a display name — this is what shows in the list, and on a Pass voucher's printable card.
  4. Fill in the kind-specific fields:
    • Amount: the face value.
    • Rides: the ride count and the ride type.
    • Pass: which pass type it converts to.
  5. Pick a recipient — an existing customer, or type a name for someone who hasn't signed up yet (the voucher links to their account automatically the first time they redeem it).
  6. Check the regular price, and add a discount if your barn allows custom voucher discounts.
  7. Set the sale date (up to 90 days in the past), how it was paid, and — if you're an admin — who sold it.
  8. Set Valid until, then click Issue voucher.

The voucher's detail panel

Click a voucher's row to open its detail panel — its direct link opens the same panel. It has three tabs:

  • Overview — the voucher's figures, recipient, who issued it and how it was paid.
  • Usage — every redemption so far.
  • Download — a printable gift voucher to hand over or send to the recipient, saved with Download PNG or Download PDF. The card shows your barn's name, what the voucher is worth (the amount, the rides, or the pass name), who it's for, its code and its expiry date — never the price that was paid for it. With no recipient name on file, it leaves a line to write one on. The tab is there only while the voucher is active, and the recipient can download the same card from their own copy of the voucher.

From the bottom of the panel you can:

  • Edit it — name, recipient, validity, and (if your barn allows it) the amount or ride count.
  • Convert to pass — for a Pass-kind voucher, this turns it into an actual pass right away; its validity starts from the moment of conversion. Depending on your barn's settings, the recipient may be able to do this themselves from their wallet.
  • Cancel voucher (admins only, and only while it has no redemptions yet).

Redeeming a voucher

A voucher is redeemed from the ride checkout screen, not from this page — a customer's active vouchers are offered when settling their seat on a ride, and if the voucher doesn't cover the full price, the rest is collected in cash. See Ride checkout for the full flow.

Good to know

  • A Pass voucher's ride count, ride type, and validity are locked in (snapshotted) at the moment it's issued — changing the underlying pass type later doesn't change vouchers already sold.
  • A voucher can only be canceled before it has any redemptions.
  • Whether instructors can issue vouchers, and whether custom voucher discounts are allowed, are set per barn — see Pass & voucher setup.

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